This is an exciting and timely course aimed at Public Sector professionals who have to deliver services under the severely constrained conditions imposed by cuts in public expenditure budgets.



Day 1: Leadership skills for Lean Times!

In this session we get current and future managers to take a ‘helicopter view ‘ of the key role they play in the success of the organization.
By equipping them with straightforward but essential skills they become more aware of the demands upon them in these testing times.
More importantly, we get them to identify what they can do about it : a very important acceptance factor psychologically.

Amongst the things we examine are….

i. The central role played by Leaders in setting and maintaining performance standards.
ii. What are the key responsibilities of Leaders?
iii. Characteristics of successful and unsuccessful Leaders.
iv. Developing key objectives and targets for the Team.
v. Identifying the different personalities we have within our teams.
vi. How do we motivate these different personalities: the P.E.T. factors?
vii. What style should I adopt as a Leader?
viii. How do I become assertive?
ix. How do I develop and train my team?
x. How do I delegate? : how do I avoid becoming a Monkey carrier?
xi. Basic Time management.
xii. Remembering the W.I.F.M. (What’s in it for me!) factor!


Day 2 : Can we take out unnecessary costs?

The emphasis during this day is to get the attendees to start identifying what causes time and effort to be wasted , and the importance of developing more effective systems and procedures so that we get maximum value for money.

Amongst the things we cover are…

a. What causes the bottlenecks and delays that result in extra costs being incurred?

b. Defining the most cost-effective way of undertaking day to day activities.
c. Developing best practice procedures so that these jobs are consistently done in the most cost-effective way.
d. Identifying training needs and developing a training plan that minimizes the cost of bringing in extra staff.
e. Managing training development to get the best out of the people we have got.
f. Developing a prioritized improvement plan to make it happen : getting the maximum return for the minimum cost.
g. Simple project management techniques that contribute to cost savings.

Throughout this session we investigate specific problems and get the participants to use the above techniques to tackle their own work-related problems : often resolving real issues and realizing the cost benefits during the training course.


Why should we do this?

Implementing a Lean philosophy approach like this has been proven to…

• Increase efficiency and deliver a more cost-effective service
• Reduce operational costs
• Deliver a consistently safer workplace
• Free up ‘wasted’ capacity

Typical improvements seen in performance criteria as a result of such interventions using these methodologies are….

Job cycle times…. down 40 to 90%
Blockage levels…. down 50 to 80%
Service delays …. down 50 to 90%

Additionally, non-tangible benefits are realised through….

1) Greater Employee involvement
2) Improved management skills
3) Developing a more positive ‘CAN-DO’ culture.