|Unit 3||Taking a Macro view of the system : Value Stream Mapping|
| Value Stream Mapping (VSM) is a tool to visually show all the actions (both value-added and non-valued-added) currently required to bring a product or service through to the customer.
Processes which will be mapped in detail include :
| Building upon the work carried out in the initial customer awareness session, we take this process further by :
We map the supply chain to identify what happens and by whom this is done.
We also try to identify the factors…
For each of these steps we ask :
| The emphasis during this session is to get the attendees to start identifying what causes time and effort to be wasted , and the importance of developing more effective systems and procedures so that we ensure customer satisfaction and get maximum value for money.
This course deploys two simple but sophisticated techniques to analyse the value-streams :
Central to the course is the development of Value stream maps for the processes under consideration using real-time information (often gathered by walking the job!).
The key outcome of this phase will be a requirement for the attendees to develop Value-Stream maps for their operational or administrative process: and that they will be expected to identify the key actions for ensuring maximum customer satisfaction, eliminating waste and reducing the non-value-added ratio.