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What we aim to achieve at the end of the programme…

The end result is that we want to develop team members who are confident and effective in dealing with  the Customer!
Through this we can achieve…

  • Improved Customer Focus .
  • A structured and professional approach to Customer Service Support
  • An understanding that its everyone’s job to sell the company and its products.
  • Sharing best practice and a team work approach
  • Improved motivation through commitment to Customer Service.
  • Action Plans to drive improvements in Customer Service.